Frequently Asked Questions
Last updated: 14 July 2026
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Everything you might want to know about ordering, delivery, returns, and caring for your fragrance. If your question is not answered here, we are always happy to help.
How long will my order take to arrive?
We dispatch orders within 1–2 business days and delivery usually takes 3–7 business days. Metro cities are typically faster; remote PIN codes can take a little longer. You will receive a tracking link by email and WhatsApp as soon as your order ships.
How much does shipping cost?
Standard shipping is ₹99, and shipping is free on all orders above ₹999. Cash on Delivery orders carry an additional ₹50 handling fee. All charges are shown at checkout before you pay.
Do you ship outside India?
Not at the moment. We currently ship within India only.
Can I return a fragrance if I do not like the smell?
No. Fragrance is a sealed, hygiene-sensitive product, and once a bottle is opened it cannot be resold. We do not accept change-of-mind returns. Scent is subjective and can smell different on different people, so please read the fragrance notes carefully before ordering. We will of course make it right if your product arrives damaged, defective, or incorrect.
What if my order arrives damaged or is the wrong item?
Email hello@thefragrancetheory.in within 2 days of delivery with your order number, photographs, and a continuous unboxing video. If approved we arrange a free reverse pickup and refund or replace the item. The unboxing video is essential — without it we may be unable to verify the claim with our courier.
How long do refunds take?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days. Refunds to your original payment method are then credited within 5–10 business days after processing, depending on your bank. You can also choose store credit, which is applied to your wallet immediately.
Are your perfumes original and authentic?
Yes. Every fragrance we sell is 100% authentic and sourced through authorised channels. We never sell testers, rejects, or counterfeits.
What payment methods do you accept?
We accept credit and debit cards, UPI, net banking, and popular wallets through Razorpay, our secure payment partner. Cash on Delivery is also available on eligible orders. We never see or store your card or UPI details.
Can I cancel or change my order?
You can cancel free of charge at any time before your order is dispatched — just contact us quickly. Once it has been handed to the courier we cannot cancel it or change the delivery address.
What is the difference between EDP, EDT and Parfum?
It is the concentration of fragrance oil. Parfum is the most concentrated and longest lasting, followed by Eau de Parfum (EDP), then Eau de Toilette (EDT), which is lighter and fresher. Higher concentration generally means longer wear.
How should I store my perfume?
Keep it in a cool, dark, dry place away from direct sunlight, heat, and humidity. Bathrooms are the worst place to store fragrance because of the temperature swings. Stored properly, an unopened bottle lasts for years.
How do I make a fragrance last longer?
Apply to pulse points — wrists, neck, behind the ears — on moisturised skin, as hydrated skin holds scent far better than dry skin. Do not rub your wrists together, as this crushes the top notes and shortens the life of the fragrance.
Still need help? Email us at hello@thefragrancetheory.in or call +91 98765 43210 (Monday to Saturday, 10:00 AM – 6:00 PM IST). You can also read our Shipping Policy and Returns Policy.
Seller & Contact Details
- Legal entity
- BELLEVA RITUALS PRIVATE LIMITED
- Trading as
- The Fragrance Theory
- Registered address
- G-319 Lado Sarai, South West Delhi, India 110030
- GSTIN
- [ TO BE FILLED ]
- hello@thefragrancetheory.in
- Phone
- +91 98765 43210
- Support hours
- Monday to Saturday, 10:00 AM – 6:00 PM IST
- Grievance Officer
- Anand Kumar
- Grievance email
- grievance@thefragrancetheory.in