Shipping Policy

Orders are dispatched within 1–2 business days of being placed. Once dispatched, delivery typically takes 3–7 business days.

Metro cities are usually at the faster end of that range; remote PIN codes, hill stations, and North-Eastern states can take longer. Timelines are estimates from the date of dispatch, not the date of order, and exclude Sundays and public holidays.

Delays caused by events outside our control — courier disruption, strikes, extreme weather, natural disasters, or regional restrictions — are not within our liability, though we will keep you informed and help track the shipment.

Standard shipping is ₹99. Shipping is free on all orders above ₹999.

Cash on Delivery orders carry an additional handling fee of ₹50. All charges are shown at checkout before you pay — you will never be charged anything not displayed on the order summary.

We currently ship within India only. We do not accept international orders at this time.

We are unable to deliver to PIN codes our courier partners do not service. If your PIN code is unserviceable, this is shown on the product page before you order.

As soon as your order is dispatched we send the tracking number and courier details to your registered email and WhatsApp number. You can also track any order from the My Orders section of your account.

Our courier partners attempt delivery up to three times. Please ensure your address and phone number are complete and correct — we cannot change the delivery address once an order has been dispatched.

If a shipment is returned to us because the address was incorrect or incomplete, nobody was available across all delivery attempts, or the delivery was refused, we will refund the order value minus the shipping and COD charges actually incurred. Repeated refusal of COD orders may result in COD being disabled for your account.

If a package arrives visibly damaged, opened, or tampered with, please refuse the delivery and inform us immediately at hello@thefragrancetheory.in.

If you have already accepted it, report the issue within 2days with photographs and an unboxing video, as set out in our Returns & Refunds Policy.

Risk of loss passes to you on delivery to the address you provided. Ownership of the goods passes to you once we have received payment in full.